By Harry I. Wolk, James L. Dodd, John J. Rozycki

ISBN-10: 0324186231

ISBN-13: 9780324186239

Accounting thought truly identifies the weather of accounting concept, then relates these parts to precise troublesome areas in accounting.

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Customer advisors are expected to keep up with this development. They therefore also use the same devices and IT, which are usually much more modern than the current technology of the banks. It is understandable that employees and customers do not wish to forego their “much-loved constant mobile companion” in the bank and during consultations. With the phrase “bring your own device” (BYOD) there are discussions as to how these can be integrated into the banks’ IT architecture and then used in advisory dialogues.

Using more than 100 automated security tests (BillGuard 2013). com) is a Finnish software company. It soon plans to open a Europe-wide innovative bank that offers not only internet-based investments, but also an entire programme encompassing all financial payment flows. The business 6 It is predicted that by 2014–2016 every fifth smartphone will be equipped with NFC. The volume of transactions processed directly via mobile phone in 2015 is estimated at around 670 billion US$ (Juniper Research 2011).

Other sectors fare much better in comparison. In the automobile industry, customer satisfaction lies at plus 23 %, while even among computer manufacturers it is plus 15 %. The dissatisfaction of the customers certainly indicates a severe crisis of confidence, says the study. Compared to the previous study in 2006, customer satisfaction sank by 10 %. The large banks were a particular focus of criticism. More than 40 % of customers are critical of them, with satisfaction at minus 27 %. Customers of savings banks (Sparkassen, minus 17 %) and cooperatives (Volks- und Raiffeisenbanken, minus 7 %) are somewhat less dissatisfied.

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